Return policy:
In the event that you wish to make a return request for your shipment
Certainly, you can make a return request as long as the shipment is intact and in its original condition and without any damage, by contacting us at:
Our toll-free number: +966599161315
Whatsapp: +966599161315
Email: [email protected]
This will be within 7 days from the date of receiving the application.
When the customer wants to return one or more products after receiving the order, the customer pays an amount of 20 riyals for the shipping cost, and in the event that it is returned to Qasr Al-Tayeb through one of the shipping companies, the customer will be charged an additional 20 riyals for the return shipping, and these amounts are deducted from the customer’s refund value or retention With the value of the order in your balance in the store, so that you can use it in the next times
Replacement policy:
Of course, you can make a request to replace the product, as long as the shipment is intact and in its original condition and without any damage, by contacting us at
Our toll-free number: +966599161315
Whatsapp: +966599161315
Email: [email protected]
This will be within 7 days from the date of receiving the application.
When the customer wants to replace one or more products after receiving the order, the customer pays 20 riyals for the shipping cost, and in the event that it is returned to the Qasr Al-Tayeb store through a shipping company, the customer will be charged an additional 20 riyals for return shipping, and these amounts are deducted from the customer’s refund value.
Frequently Asked Questions:
What are the cases in which I cannot make a refund request?
How can I get my money back on my credit card?
If the purchase was made by your credit card, you can get your money back when we receive your order. We will return the amount to your account on the Qasr Al-Tayeb website or to the credit card or whatever the electronic means through which you paid. The period in which you receive the amount varies according to your bank and it may take Up to 30 days to get a refund.
Can I exchange my shipment?
Yes, you can replace your shipment by contacting our customer service, and if the product you want is available, we will replace it for you, provided that the product to be replaced is in its original condition and has not been used, opened, or damaged internally or externally, and that is within 7 days of receiving the shipment .
Did you receive an item other than the one you purchased?
At first, we apologize for the occurrence of this error, and in this case you can contact us through
Phone: +966599161315
WhatsApp: +966599161315
Email: [email protected]
We will replace it for you and deliver the correct shipment or direct the customer to the nearest branch to replace the product.
After receiving the order, we will check the products for exchange or refund. And after examining the returned or replaced product by our specialists, that the product conforms to the packaging conditions and is in the condition in which it was sent.
